Customer Testimonials

Customer Testimonials

We love to hear from our customers. Most of the time, customers are so happy sewing with their new tools they do not think about writing us to tell of how we did in helping them, so we do have a disproportionately small number of reviews to sales ratio. For those that do write after the sale, we thank you for taking the time to let us know what you think. Sometimes, we make a mistake or something goes wrong in an order and we want to make it right so we need to hear the "bad" too.

We'd also like to take this moment to publicly address that sadly, sometimes, our competition gets jealous, sometimes an acquaintance who has something against us personally or the rare customer we just can't make happy no matter how hard we try to assist them turns to the Internet to embellish half truths and fabricate negative stories to slander us in hopes of driving business away and that's where the nasty Internet postings and reviews come in. This happens to small businesses just as it happens to most of us at some time personally. Unfortunately, the Internet is littered with hatred, ignorance and false information, there is not much way around it other than to accept that is all part of the Internet and being in business. While we do give acknowledgement to their creative writing skills, we can't help but feel sorry some people live with such negativity and misery in their lives, but we can't dwell on it; there are actual customers to attend to!

So here, we'd like to share what actual Colorful World of Sewing customers have said about their experiences, unedited. We hope you will have the same or even a better experience. Good or bad, let us know how we are doing. Contact us here and we will add your experience to this page to share with others.

 

Just wanted to let you know my daughter got this within a week of ordering. I gave you a FIVE star review. You were really great in responding to my inquiry and that was really nice. She said she's sure it's the right one. She found her presser foot but not all the other pieces. Maybe by getting this set, the other will magically appear. Works for me most of the time !!!!

Helen R.

 

Thank you so much. You really took some time and I appreciate your response. 

Janis

 

I received my order very quickly and loved the high quality of all the items. I had ordered and returned a walking foot from another on line service and am still waiting to hear back weeks later. Your company on the other hand did the following:
I emailed an inquiry about the walking foot not staying attached on my Pfaff and did I maybe need to purchase a different foot or longer screw.
While I'm waiting on an email response in a timely manner - I received a package from you with the longer screws and shipped at no charge to me! I'm still stunned and read the package and contents thoroughly for a bill. In this day and age who expects that? We can hope, but rarely experience it. You have set the highest customer service bar ever! Other companies would do well to try and imitate satisfying their customers in the same way. It makes for loyal repeat customers who share their experiences with family and friends. Thanks so much!


Brenda L. - Satisfied Canadian Customer

 

 

Wow, I am impressed. That was the fastest processing and shipping I think I have ever experienced!  You have moved to the top of my list.

Thanks, Steve

 

 

...what fabulous customer service!! Thank you! I will put it to good use, I promise. Even better, I will have another reason to recommend your business to my sewing friends. I really appreciate your commitment to customer service, and I certainly won't forget it. You're the best!

Thank you again and have a wonderful weekend,

Elizabeth :)

 

 

Thank you for your prompt reply and response to my order. The walking foot seems to work perfectly. The right piece at the right price! I will be recommending you to others

Jrs

 

 

Thank you for the extremely fast shipping. Part was exactly what I needed. Thank you.

Marcia S.

 

 

Thank you so much for your prompt email replies. They sure help! :-)

Miriam C.

 

 

I love doing business with people who are knowledgeable and great and prompt customer service.  Thank- you! 

Lynn B.

 

 

Thank you Thank you Thank you. Now I can proceed with my next project. I really appreciate your good work here.

Most Sincerely,

Louise C.

 

 

Hi!  I received my presser foot.  Just great!  The service was excellent.  You got my order because you were the first to respond to my e-mail.  In my books, service is what counts.  Keep up the great work.  Thank you.

Donna S.

 

 

I received my order on Saturday. I'm thrilled.  I  have spent most of my day ripping, but now I'm ready to put the pedal to the metal and get these Christmas quilts done for this year and not 2017. FYI, my local dealer for Juki, did not know these attachments were available.  You are a life saver for me.  As a novice quilter, I was going nuts trying to get things right. I'm sure glad I found your web site. Hope you all of your staff have a safe and merry holiday.

Thanks again,

Rozanne

 

 

I received the Viking 500 needle plate on Monday, October 31.  It was refreshing to deal with a business for the first time and receive such good customer service.  I truly appreciate your initial response to my first email question to you.  And the speedy processing of my order does not occur often (from a person who does lots of internet business). I am now set to get back to quilting!  Thank you for your excellent customer service.  Best wishes for success in your business.

Bertie H.

 

 

Great site, you have everything one can wish for!

Lasse E., from Norway

 

 

I now have my entire order including the back order on the sew  steady storage bag.  I am very pleased with the service and products that I purchased.  All of the feet for my Viking sewing machine worked beautifully. I have mentioned your site to my other sewing and quilting friends.

Thanks.

Christine W.

 

 

I wanted to thank Mark for his help. After going crazy with the walking foot I had ordered from a different site claiming to fit my machine, I had found the colorful world of sewing site and it had so much more info on why it didn't fit being a generic foot I purchased. I had no clue at the time I was even ordering a generic foot. Mark helped me with what I needed to make it fit perfectly and I also ordered an additional foot then as well from this site. I received the other foot and the screw I needed and it all fits perfect just like he said it would. I tried them both out on scrap fabrics they are great. Thank you so much for your help now I can continue with my new projects and not trash the ideas. This site has good info on it and they reply very fast. This place rocks. Thank you again Mark for your help.

Marianne M.

 

 

Wow, thank you so much Mark, you so kind! I just read your email to my husband, we're very impressed with your company.

Deanna M.

 

 

Hello, This is my first time finding this website, and I am thankful that you have such an organized website and detailed explanations and pictures of the presser feet, making it simple for a beginner sewer like me to find what I need! And you are in NY too, so hopefully shipping wont take too long. Will definetely come back when I need something else for my machine! 
 
Emily
 
 
 

Love your you tube presentations. Perhaps you could demonstrate the free motion open toe foot. It looks like it has a lot of creative uses.

Thanks Dolores

 

 

THANK YOU SO MUCH!!!!  What great customer service!  I can't tell you how much I appreciate your assistance.  I have just placed my order and will anxiously await its delivery. Have a nice evening!

Best, Mary W.

 

 

I received my part today, thank you so much! Exactly what I wanted!!! Happy! Happy! Happy!

Glenda

 

 

I appreciate your customer service. It is rare to have this kind of service these days. I will absolutely try the new arm. Thanks so much for responding. It is truly appreciated. 

Monica M.

 

 

Just purchased the 32 piece pressure foot assortment and low shank adapter for my elderly Viking Rose. They arrived quickly, shipped well. I admit I was a little intimidated with the presser foot box labeled in Chinese, and the adapter not at all! I shouldn't have worried - the adapter was no big deal to install, and I have been having SO much fun trying out all the new feet! All the ones I have tried have worked perfectly. (I did print out the item description from the website and tape it inside the box to easily identify the feet.) Can't wait to try them all! Thanks for prompt service and a great product!

Catherine G.

 

 

Thanks so much for such a quick response, again! I will definitely be doing business with you all in the future. Your customer service is excellent!

Patsy

 

 

Thank you!  I cant believe someone emailed me back so soon and you said YES :) Miraculous customer service in this day and age! Will spread the word to all my sewing friends about your website - if they havent already discovered you!

Colleen

 

 

Thank you for your assistance and quick response, always a pleasure doing business with you!

Denise R.

 

 

I just received my order today and as I figured it would be, all is in order! The reason for this email is that I know you hear all of the complaints (trust me I KNOW) but few stop to say thank you or job well done.

I appreciate your working with my double order and canceling the one that was identical and extra.  I also appreciate your timely responses and your way about making me feel like my order was important to you. You have a great way of doing things and it has not gone unnoticed at this end!

Thank you!  And you are now in my favorites.

 

Diane H.

 

 

I will definitely be singing your praises here in Alabama.  Your customer service is as good as I had read it was.  I look forward to doing future business with you. 

Toni U.

 

Thanks to Mark Stafford for all of his patience with my questions. Very knowledgeable!

Sheryl B.

 

 

Just wanted to let you know, I received my Sew Steady table today and it is a perfect fit! Very pleased with my order from The Colorful World of Sewing!

Thank you again for your great customer service!

Judy O.

 

 

Can't say enough good things about your customer service. I will definitely be a repeat customer. You have been great!!

Judy O.

 

 

Just ordered/received various presser feet and machine accessories. Very affordable and quick delivery. Will make sewing more affordable and I can now expand my sewing projects. Will order again.

Lynda P.

 

 

Again, many thanks.Thanks so much for the prompt service as well as your help in ordering!  I got much better help from you (at $15 cheaper) than I did at the Bernina dealer. I'm amazed.  The patchwork foot that I ordered from you guys was in my mailbox today!  I'm just delighted that I have it so soon, as I was waiting on it to start a project.

Beth

 

 

 

 

Great customer service via email.

Beth W.

 

 

You are So EXTREMELY helpful!!!!   I can't BELIEVE in all the supplies we have at church, stored in two locations, several sewing machines and their various parts..... I spent about 2 minutes looking and found a small zip lock bag of two screws for a Viking/Husqvarna sewing machine!     There was an angel sitting on my shoulder, no doubt about it !

Thanks for the price quote on the other walking foot.  We will put that on "Hold" for now......   

Mark, you are THE BEST !!!!!

Barb D.

 

 

Thank You!  You, too, have been a pleasure to work with! It's great to be able to reach out to someone who is understanding, and for that I'm most grateful. 

Do apologize for the delayed response, I didn't see your e-mail until now. Hope you and yours are having a great week!

Kind regards,

Magdalena 

 

 

Thank you for your efficient hlep in answering my question via email. Many thanks to Mark Stafford.

Elena

 

 

I am so impressed with your prices and prompt delivery! Thank you so much! I've bookmarked you to my desktop. So glad I found you on a Google search. Again, I much appreciate you. 

Sincerely, Linda C.

 

 

Hi,

My item arrived this morning.  Thank you for staying on top of the back order, it was a pleasant experience buying from you. 

Thank you,

John B.

 

 

The personal touch of your immediate response is sooo refreshing! Thank you. I'll look into ordering these (from you) very soon. Thank you. 

Ann H.

 

 

You have been so extremely helpful. THANK YOU

Nina B

 

 

...Also I would like to add.... I couldn't remember the website name so I had to do a google search.... While doing that I saw a very negative report from a customer who had a bad experience with your web store. I would like to comment that: I have ordered from you several times, and have been very impressed with your knowledge of machines and accessories. I have NEVER had a problem with receiving my items..... -I had a wait one time when an item was out of stock. It arrived shortly after the first order...I was not charged additional shipping. NO Problem! -I had placed an item in my basket (thread stand) and then did not place the order right away. When I came back to the basket this same item had an increase in price. When I emailed you, you honored the previous price ....NO problem! -In my last order I was missing a foot from the package....I emailed you and you sent a photo to be sure that foot was not in the parcel, which it wasn't. Again NO Problem. This foot was mailed out shortly after. I was very surprised to see these nasty comments, and wanted to relay my experiences with your store. Feel free to post this as a testimonial. I am a repeat customer, and have had only positive experiences. Keep up the good work!! Thank You Esther

 

 

Dear Colorful World of Sewing,

I just wanted to say thank you so much for the Pfaff walking foot that I received yesterday!

I had spent ages looking for a suitable foot on UK websites and although there were lots of generic ones available, none fo them stated they were suited for a Pfaff 160.

Then I discovered your website which clearly identified which walking foot would suit my machine, you shipped to the UK and the total cost was very reasonable.

I tried the foot out today and it works great.

I am a very satisfied customer - thank you!

Sandra

 

 

Hello Again,

I just placed my order for the ditch quilting presser foot for my Elna 6003. I would also like to compliment you on your extensive knowledge and product availability. I received far better service from you than I did from local businesses in my area. This is very much appreciated.

Many Thanks,

Pat P.

 

 

Greetings Again,

...I have been spreading the word about your fantastic and knowledgeable service to the folks at my local quilt shop. You are far better than anyone in my area!

Many Thanks,

Pat P.

 

 

This is the best customer service I've had from anyone. Thank you very much. They have not been helpful at all where I recently purchased my machine and the price on there presser foots are quite a. bit higher than yours... I am very impressed with The Colorful World of sewing; I found it quite by accident.

Thank you so much for your timely and helpful costumer service and support.

Kelly

 

 

Thank you so much the feet work great!

Lynne G.

 

 

Great info

Susan S.

 

 

My order, which I placed at 9 pm Thursday night, arrived on Monday! Wow! This is my 2nd order. I was equally pleased with my first order which also arrived speedily and included a handwritten response to a question. Great service!

Sharon C.

 

 

My order came super fast and I had terrific customer service!

Stephanie S.

 

 

I'm sure many people are reluctant to order from a new place and also unsure when they read negative reviews about a company which is how I felt when I placed my order with The Colorful World of Sewing. However, I emailed the company prior to ordering because I have never bought a foot for my Bernina that was not considered a "genuine Bernina part" and was reassured about the ruffler foot that I wanted to order. I was told that I could return it within 30 days if I was not pleased. Well I have to say I am 100% satisfied. The shipping was super fast and I received my foot yesterday. I was so excited to try it out last night and it works beautifully! Thanks so much!!!!

Jennifer B.

 

 

I just want you to know that I received my 1/4"pfaff foot yesterday afternoon. I am an experienced seamstress but a beginning quilter. This foot will certainly help me sew straighter seams! I sat down after it came and finished a project I had been working on. The foot made it much easier.


I totally appreciate your willingness to work with me in taking care of business. Thanks again!!
 
Carolyn